vbk33 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how vbk33 ("we", "us", "our") collects, processes, stores, and shares personal data obtained from players and visitors ("you", "your") who access or use the vbk33 platform at vbk33.net. vbk33 is committed to protecting your privacy and handling your personal information in a transparent, lawful, and fair manner.

By registering an account, making a deposit, or otherwise using any feature of vbk33, you acknowledge that you have read this Policy in full and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must not use vbk33. Please read this Policy alongside our Terms & Conditions, which together govern your use of the Platform.

2. Information We Collect

vbk33 collects several categories of personal data, depending on your level of engagement with the Platform. We collect only what is necessary for the purposes described in this Policy. The categories of data we may collect include:

• Identity data: full legal name, date of birth, nationality, and a copy of your government-issued identity document (such as a Bangladesh National Identity Card (NID) or passport) submitted during KYC verification.
• Contact data: email address, Bangladesh mobile number, and residential address. This information is provided during account registration and is used for account communications, transaction notifications, and support correspondence.
• Financial data: deposit and withdrawal history, transaction amounts and timestamps, payment method identifiers (such as your bKash wallet number, Nagad number, or Rocket number), and source-of-funds documentation where required for AML compliance.
• Gaming activity data: betting history, game participation records, wagering volumes, bonus redemption records, session timestamps, game preferences, and responsible gaming tool usage (such as deposit limits set or self-exclusion requests submitted).
• Technical data: IP address, device type and model, operating system, browser type and version, screen resolution, referring URLs, pages visited on vbk33, click behaviour, and session duration. This data is collected automatically via server logs and analytics tools when you use the Platform.
• Communication data: the content of support tickets, live chat transcripts, emails sent to or received from vbk33 support, and any feedback or complaint submissions made by you through the Platform's support channels.

How We Protect Your Data

3. How We Use Your Information

vbk33 uses the personal data it collects for the following purposes. Each use is aligned to a lawful basis described in Section 4 of this Policy:

• Account management and authentication: to create and maintain your player account, verify your identity during KYC, authenticate your login sessions, and manage your account settings including responsible gaming preferences.
• Payment processing: to process your deposits via bKash, Nagad, Rocket, and Upay, to execute withdrawal requests to your verified payment method, to maintain accurate transaction records, and to comply with AML and financial reporting obligations.
• Customer support: to respond to your enquiries, resolve disputes, investigate complaints, and provide assistance with account-related issues through our support team.
• Responsible gaming compliance: to monitor your gameplay patterns for signs of problem gambling, to administer deposit limits, session time limits, cooling-off periods, and self-exclusion requests, and to fulfil our duty of care obligations to players.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, identity theft, bonus abuse, and other prohibited conduct on the Platform, and to protect the integrity of our gaming environment.
• Marketing and promotions (with your consent): to send you promotional communications about new games, bonuses, seasonal offers (such as BPL, Eid, and Pohela Boishakh specials), and platform updates. You may opt out of marketing emails at any time by contacting [email protected].

4. Legal Basis for Processing

vbk33 processes your personal data on one or more of the following lawful bases, depending on the specific purpose for which the data is used:

• Contractual necessity: processing required to enter into and perform the contract between you and vbk33 — including account creation, payment processing, and service delivery.
• Legal obligation: processing required for vbk33 to comply with applicable law, including AML obligations, KYC requirements, responsible gaming regulations, and any valid legal orders from competent authorities.
• Legitimate interests: processing for the purposes of fraud detection, security monitoring, platform analytics, and responsible gaming oversight, where these interests are not overridden by your fundamental rights and freedoms.
• Consent: processing for marketing and promotional communications, where vbk33 has obtained your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Information

vbk33 does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for each stated purpose:

• Payment service providers: financial data (such as your bKash, Nagad, or Rocket account identifier) is shared with the relevant mobile financial service provider solely to process your deposit or withdrawal transaction. vbk33 does not store full payment credentials on its own servers.
• KYC and identity verification providers: identity documents and personal data submitted for KYC purposes are shared with our trusted third-party identity verification partners who process this data on our behalf under data processing agreements that require them to apply security standards equivalent to those in this Policy.
• Legal and regulatory authorities: we may disclose personal data to law enforcement agencies, financial intelligence units, courts, or other competent authorities where required to do so by a valid legal obligation, court order, or regulatory direction. vbk33 will notify you of such a disclosure where legally permitted to do so.
• Business successors: in the event of a merger, acquisition, or sale of all or part of vbk33's business, your personal data may be transferred to the acquiring entity. You will be notified of such a transfer and the acquiring entity will be required to honour the terms of this Policy.

6. Cookies & Tracking Technologies

vbk33 uses cookies and similar tracking technologies to improve your experience on the Platform, maintain your session, and gather analytical data about how the Platform is used. The following types of cookies may be placed on your device when you visit vbk33:

• Essential cookies: strictly necessary for the Platform to function, including session management cookies that keep you logged in during your visit and security cookies that help detect and prevent fraudulent login attempts.
• Analytical cookies: used to collect aggregated, anonymised data about how visitors use the Platform — such as which pages are visited most frequently, how long sessions last, and which features are used — so that vbk33 can improve the Platform's performance and usability.
• Functional cookies: used to remember your preferences on the Platform, such as your preferred language, last visited game category, and responsible gaming settings, so that these do not need to be re-entered on each visit.
• Security and fraud-prevention cookies: short-lived cookies used to detect and block automated bots, scraping tools, and other technical threats to the Platform's integrity. These cookies do not track you across external websites.

You may configure your mobile browser or device to refuse or delete cookies. Note that disabling essential cookies will prevent the Platform from functioning correctly and may result in your inability to log in or complete transactions. Analytical and functional cookies can be disabled without affecting core Platform functionality.

7. Data Retention

vbk33 retains your personal data for as long as your account is active and for a defined period thereafter, in accordance with our legal and regulatory obligations. The following retention periods apply: identity and KYC documents are retained for a minimum of 5 years from the date of account closure or the date of the last transaction, whichever is later, in compliance with AML record-keeping requirements. Financial transaction records are retained for the same 5-year minimum period. Gaming activity data is retained for 3 years from the date it was generated, unless a longer period is required by applicable law or an ongoing investigation.

When the applicable retention period expires and there is no overriding legal or regulatory reason to retain the data, vbk33 will securely delete or anonymise your personal data so that it can no longer be used to identify you. Communication data (support tickets, emails) is retained for 2 years from the date of last contact unless linked to an active dispute or legal matter.

8. Your Privacy Rights

As a user of vbk33, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your full name, registered email address, and a description of the right you wish to exercise. vbk33 will respond to all valid requests within 30 days of receipt.

• Right of access: you have the right to request a copy of all personal data that vbk33 holds about you, along with information about how that data is used, where it is stored, and with whom it has been shared.
• Right to rectification: you have the right to request that vbk33 correct any inaccurate or incomplete personal data held about you. Where a correction affects KYC-verified data, we may require you to resubmit supporting documentation.
• Right to erasure: you have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing is unlawful. This right is subject to overriding legal obligations that require vbk33 to retain certain data (such as AML record-keeping requirements).
• Right to restriction: you have the right to request that vbk33 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or while a complaint is under investigation.
• Right to data portability: you have the right to receive the personal data you have provided to vbk33 in a structured, commonly used, and machine-readable format, and to request that this data be transmitted to another data controller where technically feasible.
• Right to object: you have the right to object to the processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on legitimate interests, though vbk33 may be able to demonstrate compelling legitimate grounds that override your objection.

9. Payment Data & Financial Information

When you make a deposit or request a withdrawal on vbk33, you provide payment identifiers linked to your mobile financial service accounts (such as your bKash, Nagad, Rocket, or Upay registered number). vbk33 transmits these identifiers securely to the relevant payment gateway for the sole purpose of completing your transaction. We do not store full mobile wallet credentials, PIN codes, or one-time passwords (OTPs) on our servers at any point.

Transaction records — including the amount, timestamp, payment method type, and transaction status — are retained as part of your account history for the purposes of customer support, dispute resolution, and AML compliance. These records are accessible to you via your account transaction history at any time while your account is active.

10. Children's Privacy

vbk33 is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or store personal data from persons under the age of 21. If vbk33 discovers that personal data has been collected from a person under 21, that data will be immediately and permanently deleted, the associated account will be closed, and any funds deposited will be forfeited in accordance with our Terms & Conditions. Parents and guardians who believe that a minor has accessed vbk33 or provided personal data to the Platform should contact our support team immediately at [email protected].

11. International Data Transfers

vbk33 primarily processes player data within the jurisdiction in which it operates. However, some of our trusted third-party service providers — including KYC verification partners and cloud infrastructure providers — may process data in jurisdictions outside Bangladesh. Where such transfers occur, vbk33 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that described in this Policy.

Such safeguards include requiring third-party processors to sign data processing agreements that impose security, confidentiality, and data minimisation obligations equivalent to those in this Policy, and conducting periodic audits of third-party compliance with these obligations.

12. Changes to This Privacy Policy

vbk33 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Where a proposed change is material — meaning it substantially affects how we collect, use, or share your personal data — we will provide at least 14 days' prior notice by posting the updated Policy on the Platform and, where reasonably practicable, by sending a notification to your registered email address.

The "Last Updated" date at the top of this page reflects the date on which the current version of this Policy came into force. Your continued use of vbk33 following the posting of any changes to this Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

13. Contact & Data Enquiries

If you have questions about this Privacy Policy, wish to exercise any of your data rights, have a concern about how your personal data is being processed, or wish to opt out of marketing communications, please contact the vbk33 data team. We are available 24 hours a day, 7 days a week and will respond to all privacy-related enquiries within 30 days.

Email: [email protected]